Terms of service

Last updated 17 August 2026

1. Who this is between

This agreement is between Gonzalo Palazuelos, registered in Mexico as persona física con actividad empresarial, operating the service known as Cargease ("we", "us"), and the company that opens an account ("you", "Customer"). Our registered domicile is in Nuevo León, Mexico, and we will provide it on request: write to [email protected].

These terms apply from the moment an account is created for you, together with any order form we both sign. Where an order form and these terms conflict, the order form wins.

2. What the service is

Cargease is web-based freight operations software. It lets you record shipments, work out which documents each shipment needs, assign each document to the supplier, customs broker or carrier responsible for it, request those documents through a link, and track what has arrived against what was due.

We may change, add or remove features. If we remove something you rely on, or make a change that materially reduces the service, we will tell account administrators by email beforehand, and you may cancel under section 8 if it does not suit you.

3. Accounts and your users

• There is no self-service signup. We create accounts. You tell us who should have access.
• Sign-in is by a single-use link sent to a user's email address. There are no passwords. It follows that the security of a user's email account is the security of their Cargease access, and that is your responsibility rather than ours.
• You are responsible for what your users do in the account, and for telling us promptly when someone should no longer have access. An administrator on your side can remove a user at any time.
• You must be a business. Cargease is not offered to consumers.

4. What Cargease does not decide, and what remains yours

Cargease generates a suggested document checklist from the information you enter, including the transport mode, the direction of the shipment and the Incoterm you select. That generation is software applying general rules, not a professional opinion about your shipment.

Cargease is not, and must not be relied on as:

• customs, tariff classification or trade-compliance advice;
• legal, tax or accounting advice;
• a determination of what any customs authority, carrier, bank or counterparty will actually require of you;
• a substitute for your customs broker, freight forwarder or legal adviser.

Rules differ by country, by commodity, by tariff code and by the day. A checklist may omit a document your shipment needs, or list one it does not. You remain solely responsible for regulatory and customs compliance, for the accuracy of the information you enter, for the accuracy and completeness of the documents you and your counterparties upload, and for meeting every deadline that applies to your shipment, including carrier cut-offs, VGM submission and customs filing windows.

Deadlines, reminders and alerts in Cargease are a convenience calculated from dates you supply. They are not a guarantee that a deadline will be met, that a notification will arrive, or that it will arrive in time.

5. Your data

• Your data is yours. Shipment records, contacts, documents and everything else you or your counterparties put into your account remain your property. We claim no ownership of it.
• We process it on your instructions, to provide the service, and for no other purpose. We do not sell it, we do not share it beyond the providers listed on our security page, and we do not use it to train artificial-intelligence or machine-learning models.
• You can export it, during the term and on exit. See section 8.
• You grant us only the rights we need to host, transmit, back up and display your data in order to run the service for you.
• How personal data is handled, and the split between when we are a controller and when we are a processor, is set out in the privacy notice. Our data processing agreement forms part of these terms and is published in full.

Anonymous, aggregated information

We may derive aggregated statistics that do not identify you, your counterparties or your shipments, and use them to operate and improve the service. Nothing that identifies you or your commercial terms is ever shared or published.

6. Suppliers, brokers and carriers

Cargease works by letting you request documents from third parties who never hold an account with us. You enter their contact details and we email them a scoped link. This is the core of the product, and it puts a real obligation on you.

You confirm that you are entitled to give us the contact details of the people you add, and to have us email them about your shipments on your behalf. Those people are your business contacts, not ours. We contact them because you asked us to, and if one of them objects or asks to be removed, the fastest route is that you remove them yourself, which you can do at any time.

We are not responsible for whether a third party responds, what they upload, whether what they upload is genuine, accurate or complete, or how long they take.

7. Acceptable use

You agree not to:

• upload anything unlawful, or anything you have no right to upload;
• use the service to send unsolicited bulk email, or to contact people who have no connection to a shipment;
• attempt to access another customer's data, probe or attack the service, or work around its access controls;
• resell or provide the service to a third party as if it were your own, unless we have agreed that in writing;
• upload material designed to damage a system, or use the service to store data unrelated to your freight operations.

Testing our security is welcome if you tell us first. Write to [email protected]. We will not pursue anyone who reports a genuine vulnerability in good faith without accessing or altering other people's data.

If use of your account threatens the service or other customers, we may suspend it. We will tell you why, and we will restore it as soon as the cause is resolved. Suspension is a last resort, not a first response, and we will contact you before acting where there is any way to do so.

8. Fees, term and termination

Month to month, and you can leave. Cancel by writing to [email protected] before your next renewal. The service continues to the end of the period you have paid for. We do not refund part-months, and we do not charge you again after you have cancelled.

We may terminate for non-payment, or for a material breach of section 7 that is not fixed within 14 days of us telling you about it. We may also discontinue the service entirely, in which case we will give you at least 60 days' notice and refund any period you have paid for but not used.

Getting your data out

On request, at any time during the term or within 30 days after it ends, we will provide a machine-readable export of your account's data. Cost, quality and margin reports also export to CSV from inside the application whenever you like. After that 30-day window we delete your data from production, including document storage, unless the law requires us to keep something. Ask for your export before you cancel, so nothing depends on a deadline you did not diarise.

9. Availability

We do not offer a contractual service level, and we will not quote you an uptime figure. We are a young product and we will not commit to a number we do not yet have the history to stand behind. What we do commit to, and what we deliberately do not, is described on our security page.

The service is provided as it stands. We do maintenance, we deploy changes, and providers we depend on occasionally fail. There are no service credits. Your remedy if the service does not perform is to stop paying for it, which you can do next month.

10. Confidentiality

Each of us may learn things about the other that are not public. Your shipment data, your counterparties, your costs and your commercial terms are confidential to you. Our pricing, non-public technical detail and roadmap are confidential to us. Neither of us will disclose the other's confidential information except to people who need it and are bound to keep it confidential, or where the law requires disclosure. This obligation survives the end of this agreement by three years.

11. Feedback and references

If you tell us what is wrong with Cargease, what is missing, or what you wish it did, we may act on it freely and without owing you anything. That is the bargain, particularly for design partners on a locked rate: you get a product shaped around your operation and a price that does not move, and we get to build what we learn.

We will not use your name, logo or any description of you as a customer publicly without your written permission. If your order form grants that permission, it governs. Permission can be withdrawn, and we will stop.

12. Our intellectual property

The software, its design and everything we bring to it remain ours. Nothing here transfers ownership of it to you. You get a non-exclusive, non-transferable right to use the service for your own business for as long as this agreement lasts.

13. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, and that we have the right to enter into this agreement.

Beyond that, and to the extent the law allows, the service is provided "as is". We do not warrant that it will be uninterrupted, error free, or that its generated checklists, deadlines, calculations or alerts will be correct or complete for your particular shipment. Section 4 explains why, and it is not boilerplate.

14. Liability

Neither of us limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law does not permit to be limited.

Subject to that:

• Our total liability under this agreement is limited to the fees you paid us in the six months before the claim arose.
• Neither of us is liable for indirect or consequential loss, and we are not liable for loss of profit, loss of business, loss of goodwill, or for demurrage, detention, storage, penalties, fines, duties, re-work or shipment delay, however arising.

15. Changes to these terms

We may update these terms. If a change materially affects your rights, we will email account administrators at least 30 days beforehand, and you may cancel before it takes effect if you do not accept it. Minor corrections take effect when published. The date at the top always reflects the current version.

16. General

• Governing law: the laws of Mexico. The courts of Nuevo León have exclusive jurisdiction, and each of us waives any other venue we might be entitled to.
• Assignment: neither of us may assign this agreement without the other's consent, except that we may assign it to a successor of the business, on notice to you.
• Entire agreement: these terms, your order form and the privacy notice are the whole agreement, and replace anything said beforehand.
• Severability: if any part is unenforceable, the rest continues.
• No waiver: not enforcing something once does not waive it.
• Force majeure: neither of us is liable for failure caused by events outside our reasonable control, which for us expressly includes failures of the infrastructure providers named on the security page.
• Language: these terms are written in English, and the English version governs.

17. Contact

info@cargease.com. A real person answers.

See also the privacy notice and the security and subprocessors page.